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- 泰铢
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楼主 |
发表于 2021-4-30 17:21:58
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工作描述:
- f( |; h6 y S$ B8 @# uJob description:
2 i" a" l* t1 g* @+ u0 S4 m负责解决公司客户的询问和投诉。
& y8 X$ O3 F& R4 P. ^8 m% zBe responsible for customer enquiries and complaints.
# }$ t( i4 _; j2 A
6 u# W( E/ o5 U工作职责:( ~* _" }* p8 H6 L6 R7 H" G3 Z) A
Responsibilities:
1 X. P v" Q% m! D" Z1.调查和解决客户的询问和投诉。
* B2 O% M/ D' H7 UInvestigating and resolving customer enquiries and complaints.9 s( s5 N" j1 `. S+ k* Y& K3 ]; _7 p
2.针对客服的需求,给相关部门与人员提供建议。" [! f; p: V1 f# `) }
Advise relevant staff/departments of any specific customer requirements.( g* X1 w- f8 S$ Q" B7 {
3.实时更新并维护客户的详细资料。- Q' W$ [) n: i" H( \0 k
Ensure that all customer details are updated when necessary.
R. v3 {' l' H4.按要求完成行政和工作任务。协助负责泰国办公室的建立及运营。与总部同事对接日常工作,包括商务对接、HR对接、运营对接等。4 i/ _8 D/ V7 N6 n- j4 `
Perform administrative and general office tasks as required. assisting and synchronizing with Beijing office about daily works in Thailand, including: business, HR, Operations ect..# d2 ]; L) B( ^. }! |2 T5 J
5.努力实现关键绩效目标,包括客户服务评级。6 F4 |) E) c7 M8 t2 G+ f' U
Working towards key performance targets, including customer service rating.( U4 g0 ?8 H, S _
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任职要求:$ c" q/ y/ K) `+ R! a& A# p$ g1 c
Requirements:
. k( Z% ~" w0 G0 F1.获得学院证书及以上,专业不限。. Z7 J; L' u7 w. l
College diploma or higher in any fields.
% p% x) f' w& z4 _& `" p2.能使用英语进行交流。
N9 W7 f& D ^% J: QAble to communicate in English.; I7 r+ Q- ?+ o- ~
3.一年左右客户服务工作经验,应届生亦可申请。
* ?: H3 C) G8 g/ {0 O# h% r" Lone year experience in customers services (New graduate are welcome).; w. B. E0 ~! y( `+ f% N7 b6 N% \3 y
4.具有高度的责任心、主动性、积极性和快速学习能力' R- K0 r) f9 A+ y. p
Highly responsible, initiative, proactive and fast learner.7 P7 ~: F- V$ m+ E9 E! d& i; q
5.良好的沟通能力,以客户为导向,解决问题的能力。# I$ m) b4 P$ Z6 i0 \6 P
Good communication, customer-oriented, problem solving skills. |
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